Between NEXLEO LTD,
20-22 Wenlock Road, N17GU London, United Kingdom
Registered in the English Trade Register
Under the register number 11317075
The company can be reached by email by clicking on the contact form accessible via the home page of the site.
Hereinafter the “Seller” or the “Company”.
And the natural or legal person purchasing the company's products or services,
Hereinafter, "the Buyer", or "the Customer "
On the other hand,
The following has been stated and agreed:
The Seller is the publisher of Products and Services intended for consumers, marketed via its websites (https://www.yeslove.eu). The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
Article 1: object
These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products or Services offered by the Seller.
Article 2: General provisions
These General Conditions of Sale (GTC) govern sales of Products or Services, made through the Company's websites, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Purchaser who accepted them before placing an order.
The Seller reserves the right to modify these terms at any time by the publication of a new version on its website. The general terms and conditions then applicable are those in force on the date of payment (or of the first payment in the event of multiple payments) of the order.
The Company also ensures that their acceptance is clear and without reservation by setting up a check box and a validation click. The Customer declares to have read all of these General Conditions of Sale, and if applicable the Special Conditions of Sale linked to a product or service, and to accept them without restriction or reservation.
The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.
The Customer declares to be able to contract legally under English laws or to validly represent the natural or legal person for which he undertakes.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of products sold through websites are indicated in Euros excluding taxes and precisely determined on the product description pages. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union, the price is calculated net of tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller.
They will be the responsibility of the buyer and are their responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary to access the Company's websites are borne by the Client. If applicable also, delivery costs.
Article 4: Conclusion of the online contract
In accordance with the legal provisions in force, the Customer must follow a series of steps to conclude the contract electronically to be able to place his order ; Information on the essential characteristics of the Product; Choice of the Product, if any, of its options - Indication of the Customer's essential contact details (identification, email, address, etc.); Acceptance of these General Conditions of Sale; Verification of the elements of the order (double click formality) and, if necessary, correction of errors. Before confirming, the Buyer can check the details of his order, its price, and correct any errors, or cancel his order. The confirmation of the order will prevail the formation of this contract. Then follow the instructions for payment, payment for the products, and delivery of the order. The Customer will receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it.
The customer will have the opportunity during their order process to identify any possible errors in data entry and to correct them. The language proposed for the conclusion of the contract is the French language, the Company is not responsible for the version of the CGV translated into other languages, in case of doubt, the Customer must refer exclusively to the French version thereof.
The archiving of communications, of the order, of the details of the order, as well as of the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the legal provisions in force. This information can be produced as proof of the contract.
For the delivered products, the delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, the Customer undertakes to provide its true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request made in bad faith or for any legitimate reason.
Article 5: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites, as is, if applicable, the method of using the product. In accordance with the legislation in force, the consumer is informed, by way of marking, labeling, display or by any other appropriate process, of the prices and specific conditions of the sale and the execution of the services before any conclusion. of the sales contract. In all cases, the total amount due by the Purchaser is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, it does not include the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sale process, and in any event at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.
When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies having received a detail of the delivery costs as well as the methods of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to fulfill the Customer's order within the limits of the stocks of Products available only. Otherwise, the Seller informs the Customer; if the order has been placed, and failing agreement with the Customer on a new delivery date, the Seller reimburses the customer.
The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Internet sites of the Company, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address communicated).
Article 6: Compliance
In accordance with current legislation, the products and services offered for sale through these GTC meet the requirements in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers. Irrespective of any commercial guarantee, the Seller remains liable for conformity defects and hidden defects in the product.
In accordance with the legislation in force, the seller delivers a good in conformity with the contract and answers for the lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility.
In accordance with legal provisions regarding compliance and hidden defects, the Seller refunds or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows:
The exchange or refund is only made after validation by the Company, it is processed exclusively by email. The procedure to be followed will be provided by The Company to the Buyer by email.
Article 7: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 8: Delivery terms
The products are delivered to the delivery address which was indicated when ordering and within the time limits indicated. These times do not take into account the time of preparation of the order. When the Customer orders several products at the same time, these may have different delivery times and routed as follows : The order will be partially delivered and the missing products will be delivered at a later date, unless the Customer makes a request to the contrary . In case of delay in shipment, the Customer will be informed in advance by email or by phone. In the event of late delivery, the Customer has the possibility of terminating the contract under the terms and conditions defined by the legislation in force. The Seller then reimburses the product and the outward costs under the conditions of the legislation in force. The Seller makes available a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email to follow up on the order. The Seller recalls that when the Customer physically hangs possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered.
Article 9: Availability and presentation
If an item is unavailable for a period longer than working days, you will be immediately notified of the expected delivery times and the order for this item may be canceled on request. The Customer may then request a credit for the amount of the article or its full refund and the cancellation of the order.
Article 10: Payment
Payment is due immediately upon order, including for pre-order products. The Customer can make the payment by payment card, PayPal, or the payment partner available in the Country of residence of the Customer. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider Stripe . The information transmitted is encrypted in the rules of the art and cannot be read during transport over the Internet. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately automatically resolved and the order canceled.
Article 11: withdrawal period
In accordance with the provisions of the legislation in force on the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.
The right of withdrawal can be exercised by contacting the Company in the following manner: Requests for withdrawal relating to a product are to be produced by email to email (email@example.com), this within a maximum period of 14 days. We inform Customers that in accordance with the provisions of the legislation in force of the Consumer Code, this right of withdrawal cannot be exercised for any object already opened in its original packaging, of consumer products which contains validity dates. If the right of withdrawal is exercised within the aforementioned period, the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs being borne by the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you will be provided with the withdrawal form by simple request by email to the following address: (firstname.lastname@example.org). Reimbursement procedure: The reimbursement procedures are to be made by email, the reimbursement will only be returned to the account from which the funds came, via the chosen partner, in the event that it is impossible to effect the reimbursement to the Client via the partner for payment, the Company will reserve the right to choose the service provider best suited to validate this reimbursement.
Article 12: Guarantees
In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to hidden defects in the products. The Seller reimburses the buyer or exchanges products which are apparently defective or do not correspond to the order placed. The request for reimbursement must be made in the following manner: The request must be expressly made by email to the address (email@example.com). The Seller recalls that the consumer: has a period of 2 years from the delivery of the product to act with the Seller that he can choose between replacing and repairing the product subject to the conditions provided for in the above-mentioned provisions, if the article is apparently defective or does not correspond, that it is exempted from proving the existence of the lack of conformity of the good during the six months following the delivery of the good, except second-hand goods, that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of the legislation in force of the civil code and, in this case, it can choose between the resolution of the sale or a reduction in the sale price. Additional guarantees: The Customer can claim an extension of guarantee for certain product, the list of products benefiting from the right of extension can be requested by email to (firstname.lastname@example.org).
Article 13: Complaints and mediation
If necessary, the Purchaser may present any complaint by contacting the company using the following contact details (email@example.com), clearly stating the reason for your complaint.
In accordance with the legislation in force of the Consumer Code, the consumer is informed that he can have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.
In the event of failure to submit a claim to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt to bring the parties together independently with a view to obtaining an amicable solution.
Article 14: termination of the contract
The order can be resolved by the buyer by registered letter with request for acknowledgment of receipt in the following cases: - delivery of a product not conforming to the characteristics of the order; - delivery exceeding the deadline fixed at the time of the order or, failing this date, within thirty days of payment; - unjustified price increase or modification of the product. In these cases, the buyer can demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.
Article 15: Intellectual property rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 16: Force majeure
The performance of the seller's obligations hereunder is suspended in the event of a fortuitous event or force majeure which would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 17: Nullity and modification of the contract
If one of the stipulations of this contract is canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.
Article 18: Protection of personal data
In accordance with the legislation in force relating to the protection of individuals with regard to the processing of personal data and to the free movement of this data, the Seller implements a processing of personal data which has the purpose of selling and delivery of products and services defined in this contract. The Purchaser is informed of the following:
- the identity and contact details of the controller and, where applicable, of the representative of the controller: the Seller, as indicated at the top of these GTCs; - the contact details of the data protection officer: contractual performance -
- the legal basis of the processing:
the recipients or categories of recipients of personal data, if they exist: the data controller, its departments in charge of marketing, the departments in charge of IT security, the department in charge of sales and delivery and the order, the subcontractors involved in the delivery and sale operations as well as any authority legally authorized to access the personal data in question - no transfer outside the EU is planned - the duration of data retention: time of the commercial prescription - the data subject has the right to request the controller to access personal data, rectification or erasure thereof, or a limitation of the processing relating to the data subject, or the right to object to the processing and the right to data portability - The data subject has the right to lodge a complaint with a supervisory authority - the information requested during the order is necessary for the establishment of the invoice (legal obligation) and the delivery of the goods ordered, without which the order cannot be placed. No automated decision or profiling is implemented through the order process.
Article 19: Applicable law and clauses
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations which are referred to therein, will be subject to English law.
The nullity of a contractual clause does not result in the nullity of these general conditions of sale.
Article 20: Consumer information
These general conditions were written in French, the Company is not responsible for the misinterpretation of it in the other languages into which it has been translated.
The Company reserves the right to modify it without notice to the Customer, except in the case where the modification would result in direct changes to the processing of an order in progress, or any other procedure in progress.
The place of jurisdiction applicable in the event of litigation is that of the registered office of the Company, which is London.